Support

Organic Motion backs our groundbreaking technology with a solid support team and support program – all to insure your experience is smooth and your results are stellar.

Our annual Support Services include:

Support & Training

  • Up to 20 hours of:
  • Direct live phone support for any need
  • Consulting on use of SDK
  • Video conference training for installation and other functions if needed

Onsite Visit

  • One annual onsite visit within continental United States, inquire for overseas

All Software Upgrades free

  • Upgrade all versions including version number increases

Discounts on all future Modules, Consulting, Services & Systems

  • Significant discounts on:
  • Future Software Modules, such as Two Actor Tracking, Finger Tracking
  • Full Consulting Projects
  • Extra Services whether phone or onsite
  • Additional Stage and/or BioStage systems

Warranty on all Hardware

  • Efficient RMA procedures in the event of hardware failure

Multiple Contact Points

  • Direct: Live access to our US based support team during extended US business hours
  • Online: Our support consultants will directly access your Organic Motion system from our office
  • Email: Use our Support Forum to help receive the information you need.
  • Offsite remote technical support
  • Software enhancement releases, upgrades including higher number versions
  • 7x24 access to online technical knowledge database (manuals, help functions, downloads)